High Design Uniform

• What are your garments made out of?
• Can I cancel my order?
• I canceled my order but I haven't received a credit yet. How long do credits take?
• Can I return an item that is damaged, defective, or I just don't want?
• What happens if the item I ordered is not available?
• Why was I charged sales tax on my purchase?
• How long will it take to receive my order?
• Can I have an order shipped to my P.O. Box?
• Can I ship my order to a different address?
• How are shipping charges calculated?
• What are your specialty items?

What are your garments made out of?

We use the typical fabrics used in the uniform industry. Our garments are made of 65% Polyester and 35% Cotton.

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Can I cancel my order?

Yes, within two hours, but we cannot guarantee that the cancellation will be possible. Once the order goes to our shipping department it can not be cancelled. All refused orders will incur a 20% restocking charge.

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I canceled my order but I haven't received a credit yet. How long do credits take?

We submit all requests for credits within 72 hours of receipt; however, it may take 10-15 business days for you to receive your credit memo.

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Can I return an item that is damaged, defective, or I just don't want?

All returns will need a return authorization number. You may get this number by calling our customer service department. An RA# must be obtained within 14 days of ship date of garments. The return authorization is only valid for two weeks. We will accept returns for the following reasons:

DEFECTIVE NEW GARMENTS: Because we stand by our product, any UNWORN garments that have defective workmanship or fabric may be returned.

SHIPPING INACCURACIES: Items not ordered, wrong style, size, color, etc.

GROUP ORDER/RESTOCKING CHARGES: Because of the nature of group business, we believe we must be flexible in dealing with your return requests. State your reason for these returns. If approved, you will be given a RA# and the merchandise may be returned. However, there will be a 20% restocking charge. All cases must be returned complete.

ALL RETURNS MUST NOT BE WASHED OR WORN. THEY MUST BE IN ORIGINAL PACKAGE AND SELLABLE CONDITION. ALL RETURNS WILL BE CREDITED TO ACCOUNT.

RETURN REQUEST NOT ACCEPTED:

In order for us to provide you with the best possible service, we establish carefully planned inventory levels. We, therefore, do not feel we have an obligation to accept returns for:

Overstocks, slow sales, items not needed, closeout items.

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What happens if the item I ordered is not available?

We try to ship all orders complete but sometimes items may be backordered. We know this may be inconvenient for you, but most of the time, when an item is backordered it is already in the process of coming in. We will inform you of any backordered items and if possible we will give you an option to replace it with a similar style, color, &/or size. If the replacement is not what you want, we will be glad to keep it on backorder for you.  If you decide you do not want your backorder, you must call us to cancel it, it will automatically be sent to you if you do not call us first.

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Why was I charged sales tax on my purchase?

State tax is applied to an item if Cendant Corporation or the shipping vendor conducts business in the shipping address state. If you are in Florida and have not provided us with a yearly copy of your resale certificate, we will have to charge you tax.

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How long will it take to receive my order?

The standard shipping time for orders shipped via UPS ground is 2-5 days, and processing time is 2-3 days. The maximum your order should take is 8 working days. Please call our customer service department to get the exact shipping date for your city and state or visit UPS to view their shipping time and add 2 days for processing on that time.

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Can I have an order shipped to my P.O. Box?

No. All of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O. and F.P.O.

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Can I ship my order to a different address?

Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.

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How are shipping charges calculated?

Shipping charges vary according to product type and destination.

All garments are shipped via UPS (because they offer package insurance and excellent tracking software). Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.

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What specialty items do you carry?

We carry many items. More items than we could put in our website. Some of those items are:

Medical uniforms, hospital uniforms, scrub sets, scrub tops, scrub pants, apparel, pants, warm ups, scrub jackets, skirts, lab coats, wholesale distribution, hospital scrubs, clinical nursing uniforms, custom scrubs, unisex scrub sets, nurses scrubs, dresses, skirts, outpatient clinic uniforms, doctors office uniforms, laboratory scrubs, dental office scrubs, nurse's clinical tops, nurses scrub set, church uniforms, aprons, custom aprons, linens, chef apparel, chef uniforms, and we have a new, popular, specialty-HOME BASED BUSINESS OPPORTUNITIES

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If you do not find the information you are looking for, please let us know by emailing us at MedUniform@yahoo.com or by filling the Contact Us form.