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What are
your garments made out of?
We use the typical fabrics used in the uniform industry. Our
garments are made of 65% Polyester and 35% Cotton.
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Can I cancel
my order?
Yes, within two hours, but we cannot guarantee that the cancellation
will be possible. Once the order goes to our shipping department
it can not be cancelled. All refused orders will incur a 20%
restocking charge.
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I canceled my order but I haven't received
a credit yet. How long do credits take?
We submit all requests for credits within 72 hours of receipt;
however, it may take 10-15 business days for you to receive
your credit memo.
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Can I return an item that is damaged, defective,
or I just don't want?
All returns will need a return authorization number. You may
get this number by calling our customer service department.
An RA# must be obtained within 14 days of ship date of garments.
The return authorization is only valid for two weeks. We will
accept returns for the following reasons:
DEFECTIVE NEW GARMENTS: Because we stand
by our product, any UNWORN garments that have defective workmanship
or fabric may be returned.
SHIPPING INACCURACIES: Items not ordered, wrong
style, size, color, etc.
GROUP ORDER/RESTOCKING CHARGES: Because
of the nature of group business, we believe we must be flexible
in dealing with your return requests. State your reason for
these returns. If approved, you will be given a RA# and the
merchandise may be returned. However, there will be a 20%
restocking charge. All cases must be returned complete.
ALL RETURNS MUST NOT BE WASHED OR WORN.
THEY MUST BE IN ORIGINAL PACKAGE AND SELLABLE CONDITION. ALL
RETURNS WILL BE CREDITED TO ACCOUNT.
RETURN REQUEST NOT ACCEPTED:
In order for us to provide you with the
best possible service, we establish carefully planned inventory
levels. We, therefore, do not feel we have an obligation to
accept returns for:
Overstocks, slow sales, items not needed,
closeout items.
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What happens if the item I ordered
is not available?
We try to ship all orders complete but sometimes items may
be backordered. We know this may be inconvenient for you,
but most of the time, when an item is backordered it is already
in the process of coming in. We will inform you of any backordered
items and if possible we will give you an option to replace
it with a similar style, color, &/or size. If the replacement
is not what you want, we will be glad to keep it on backorder
for you. If you decide you do not want your backorder, you
must call us to cancel it, it will automatically be sent to
you if you do not call us first.
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Why was I charged sales tax on my
purchase?
State tax is applied to an item if Cendant Corporation or
the shipping vendor conducts business in the shipping address
state. If you are in Florida and have not provided us with
a yearly copy of your resale certificate, we will have to
charge you tax.
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How long will it take to receive
my order?
The standard shipping time for orders shipped via UPS ground
is 2-5 days, and processing time is 2-3 days. The maximum
your order should take is 8 working days. Please call our
customer service department to get the exact shipping date
for your city and state or visit UPS to view their
shipping time and add 2 days for processing on that time.
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Can I have an order
shipped to my P.O. Box?
No. All of our merchandise is shipped via UPS, and a valid
street address is needed to ensure proper delivery. If a P.O.
Box is used as a shipping address, an error message will appear
when submitting the order. We also cannot deliver to A.P.O.
and F.P.O.
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Can I ship my order
to a different address?
Yes! When you place your order and come to the Check Out screen,
just replace your address with the address you want to ship
your merchandise to, then continue. Remember to use a street
address, not a Post Office Box, for any shipping address.
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How are shipping charges calculated?
Shipping charges vary according to product type and destination.
All garments are shipped via UPS (because
they offer package insurance and excellent tracking software).
Select products offer an express shipping option. In most
cases, this rapid delivery requires an additional fee.
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What specialty items do you carry?
We carry many items. More items than we could put in our website.
Some of those items are:
Medical uniforms, hospital uniforms,
scrub sets, scrub tops, scrub pants, apparel, pants, warm ups,
scrub jackets, skirts, lab coats, wholesale distribution, hospital
scrubs, clinical nursing uniforms, custom scrubs, unisex scrub
sets, nurses scrubs, dresses, skirts, outpatient clinic uniforms,
doctors office uniforms, laboratory scrubs, dental office scrubs,
nurse's clinical tops, nurses scrub set, church uniforms, aprons,
custom aprons, linens, chef apparel, chef uniforms, and we
have a new, popular, specialty-HOME BASED BUSINESS OPPORTUNITIES
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If you do not find the information you are
looking for, please let us know by emailing us at MedUniform@yahoo.com
or by filling the Contact
Us form. |
